Privacy Policy

Effective Date: February 7, 2025

At OnleeTech, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, address, and payment details.
  • Technical Data: IP address, browser type, operating system, and usage logs.
  • Service Data: Information related to the services you request from us.

2. How We Use Your Information

We use your information to:

  • Provide and improve our technical support services.
  • Process transactions and payments securely.
  • Respond to inquiries and customer support requests.
  • Send important updates, promotional offers, and service notifications.
  • Ensure the security and functionality of our website and services.

3. Data Protection & Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share information with:

  • Service Providers & Partners: Trusted third parties that help us operate our business.
  • Legal Authorities: When required by law or to protect our rights and interests

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.

6. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of promotional emails and marketing communications.
  • Request a copy of the data we hold about you.

For any related requests, please contact us at Support.

7. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Once no longer needed, we securely delete or anonymize your data.

8. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

App Permissions

Accessibility Service API

Purpose:
Used to enable secure remote technical support, allowing certified technicians to assist you directly on your device screen.

Key Functions:
• Enables remote touch gestures and navigation during support sessions
• Provides real-time troubleshooting and device assistance

Usage & Permissions:
• Activated only during active support sessions with your consent
• Automatically disabled when the session ends
• All actions are logged and monitored for security

Security & Privacy:
• No access to personal data, passwords, or sensitive content
• Sessions are encrypted and can be ended by you anytime

Service Name: WebrtcAccessibilityService

Camera:

Used for video calls, profile photos, and document scans — only when you initiate these actions.

Storage:

Read/Write: Lets you upload or save files, images, and documents during support sessions.

Notifications:

Sends updates about support requests, appointments, and technician responses. You can manage preferences in settings.

Audio:

Record Audio: Enables voice in support calls.

Modify Audio Settings: Optimizes sound quality during calls.

Bluetooth:

Allows connection to Bluetooth audio devices for clearer communication during support sessions.

Network:

Internet & Network State: Ensures connectivity and data sync for remote support.

Phone State:

Used on Android 12+ to manage audio routing during calls. No phone number or call history is accessed.

Media Projection:

Enables secure screen sharing for remote assistance — only when you grant permission.

Accessibility:

Allows technicians to perform gestures during active support sessions for troubleshooting. Activated only with your consent and automatically disabled after the session.

Privacy & Security:

Permissions are requested only when needed

You can revoke them anytime in device settings

Data is encrypted, never shared, and handled per privacy standards